Terms and Conditions
Last updated: 23 June 2026
Welcome to Okay Sweetheart.
These Terms and Conditions govern your use of our website and the purchase of products from Okay Sweetheart. By accessing our website, placing an order, or using our services, you agree to be bound by these Terms and Conditions.
1. Business Information
Okay Sweetheart is an online store offering permanent makeup-related products, practice materials, beauty supplies, and related products.
Website: https://okaysweetheart.co.za
Email: sales@okaysweetheart.co.za
Phone / WhatsApp: [Insert Contact Number]
Address: [Insert Business Address, if applicable]
2. Use of the Website
You agree to use this website only for lawful purposes.
You may not use this website in any way that may damage, disable, overload, or impair the website, or interfere with any other person’s use of the website.
You may not attempt to gain unauthorised access to any part of the website, server, database, or connected systems.
3. Product Information
We do our best to ensure that all product descriptions, prices, images, and availability are accurate and up to date.
Product images are for display purposes and may differ slightly from the actual product due to lighting, screen settings, packaging changes, supplier updates, or product variations.
It remains the customer’s responsibility to ensure that the product ordered is suitable for their intended use.
4. Product Use
Certain products sold by Okay Sweetheart may be intended for professional, training, practice, or cosmetic-related use.
Customers are responsible for using products safely, correctly, and in accordance with any instructions, training, manufacturer guidelines, or applicable industry standards.
Okay Sweetheart is not responsible for damage, injury, allergic reaction, misuse, incorrect application, lack of training, or improper handling of any product purchased from our website.
5. Pricing
All prices are listed in South African Rand unless otherwise stated.
We reserve the right to update pricing at any time without prior notice.
If a pricing error occurs, we reserve the right to cancel the order and refund the customer.
6. Orders
When you place an order on our website, you confirm that all information supplied is accurate and complete.
An order is only confirmed once payment has been received and the order has been accepted by Okay Sweetheart.
We reserve the right to refuse, cancel, or limit any order where we suspect fraud, incorrect information, abuse of the website, stock issues, pricing errors, or any other valid business reason.
7. Payment
Payment must be made using the payment methods available on our website.
Orders will only be processed once payment has been successfully received and confirmed.
We do not store your full card details on our website. Payment processing may be handled by secure third-party payment providers.
8. Stock Availability
All products are subject to availability.
If a product becomes unavailable after your order has been placed, we will contact you to arrange a replacement, backorder, store credit, or refund.
9. Delivery
Delivery times are estimates only and may vary depending on courier availability, location, public holidays, supplier delays, address accuracy, and other circumstances beyond our control.
Customers are responsible for providing the correct delivery address and contact number.
Okay Sweetheart is not responsible for delays caused by incorrect delivery details, courier delays, failed delivery attempts, or circumstances outside our reasonable control.
10. Courier and Delivery Risk
Once an order has been handed to the courier, the courier is responsible for delivery.
Customers must inspect the parcel upon delivery. If the parcel is damaged, opened, tampered with, or incomplete, please notify us as soon as possible with photos and order details.
11. Returns and Refunds
Returns and refunds are handled according to our Returns and Refunds Policy, which forms part of these Terms and Conditions.
For hygiene and safety reasons, certain products may not be returned once opened, used, damaged, altered, or removed from their original sealed packaging, unless the product is defective.
12. Incorrect Orders
If you receive the incorrect product, please contact us within 7 days of delivery with your order number, photos of the product received, and proof of purchase.
If the error was caused by Okay Sweetheart, we will arrange a suitable solution, which may include replacement, exchange, collection, or refund.
13. Defective Products
If you believe a product is defective, please contact us with your order number, photos, videos where applicable, and a clear explanation of the issue.
We may need to inspect the product or refer the matter to the supplier/manufacturer before confirming the outcome.
Damage caused by misuse, incorrect storage, normal wear and tear, poor handling, or improper use will not be treated as a product defect.
14. Promotions and Discounts
Promotions, discounts, and coupon codes are valid only for the period stated and may be subject to specific terms.
Discounts cannot be applied retrospectively after an order has already been placed.
We reserve the right to cancel any promotion, coupon, or discount at any time.
15. Website Content
All content on this website, including text, images, graphics, logos, product descriptions, layouts, and branding, belongs to Okay Sweetheart or its content providers and may not be copied, reproduced, or used without permission.
16. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the content, privacy practices, security, or terms of any third-party website.
17. Limitation of Liability
Okay Sweetheart will not be liable for any indirect, incidental, special, or consequential loss or damage arising from the use of this website, products purchased, delivery delays, website downtime, or third-party service failures.
Nothing in these Terms and Conditions limits any rights you may have under applicable South African consumer protection laws.
18. Personal Information
Your personal information is handled according to our Privacy Policy, which explains how we collect, use, store, and protect your information in line with POPIA.
19. Changes to These Terms
We may update these Terms and Conditions from time to time.
The updated version will be published on this website with the latest update date.
Continued use of the website after changes are published means you accept the updated Terms and Conditions.
20. Governing Law
These Terms and Conditions are governed by the laws of the Republic of South Africa.
Any disputes will be handled in accordance with South African law.
21. Contact Us
For questions about these Terms and Conditions, please contact us:
Okay Sweetheart
Email: sales@okaysweetheart.co.za
Website: https://okaysweetheart.co.za