Privacy Policy & POPIA

Privacy Policy & POPIA Compliance

Okay Sweetheart
Website: https://okaysweetheart.co.za

At Okay Sweetheart, accessible from https://okaysweetheart.co.za, protecting your privacy is one of our top priorities. This Privacy Policy explains what information we collect, how we use it, and how your personal data is protected according to the Protection of Personal Information Act (POPIA) and general international best practices.

If you have questions or need additional clarification, please contact us.

This Privacy Policy applies only to information collected through our website and online activities. It does not apply to information collected offline or through channels other than this website.

Consent

By using our website, you consent to our Privacy Policy and agree to its terms.

Information We Collect

We may request personal information from you to provide a better, personalised experience on our website. The information we collect includes:

Information You Provide

When contacting us, registering an account, or placing an order, you may be asked to provide:

  • Full name

  • Email address

  • Phone number

  • Physical or delivery address

  • Company details (if applicable)

  • Payment and billing information

  • Any other information voluntarily provided via forms or messages

Automatically Collected Information

When you visit our website, our system may automatically collect:

  • IP address

  • Browser type

  • Device type

  • ISP information

  • Time and date of visit

  • Pages visited

  • Referring/exit pages

  • Number of clicks and site interactions

This information is not personally identifiable and is used for analytics and website improvement.

How We Use Your Information

We use the data we collect for the following purposes:

  • Operate, maintain, and improve our website

  • Personalise your shopping experience

  • Understand how visitors use our website

  • Develop and improve our products and services

  • Communicate with you (customer service, updates, promotions)

  • Process and deliver orders

  • Send order confirmations and tracking updates

  • Send marketing or informational emails (only if you opt-in)

  • Detect and prevent fraud or unauthorised access

Log Files

Like most websites, Okay Sweetheart uses log files for:

  • Trend analysis

  • Site administration

  • User movement tracking

  • Demographic data collection

This information is not linked to personally identifiable information.

Cookies & Web Beacons

Our website uses cookies to:

  • Store visitor preferences

  • Remember items in your shopping cart

  • Improve website performance

  • Customise content based on your browser or device

You may disable cookies in your browser settings, but this may impact your experience on our site.

Advertising Partners & Third-Party Services

Third-party advertisers or service providers (such as Google Analytics, Facebook Pixel, payment gateways, or courier systems) may use:

  • Cookies

  • Web beacons

  • JavaScript

These technologies help measure ad performance and personalise content.

Okay Sweetheart does not control third-party cookies, and you should review the privacy policies of external advertisers or service providers for details.

Third-Party Privacy Policies

Our Privacy Policy does not apply to external websites linked from our site. We advise you to review the privacy policies of any third-party platforms you visit.

POPIA – Your South African Data Protection Rights

In accordance with the Protection of Personal Information Act (POPIA), you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate or incomplete personal information

  • Request deletion of your personal data (subject to legal or transactional requirements)

  • Object to processing of your personal information

  • Withdraw consent for data processing

  • Request data portability, where applicable

To exercise any of these rights, please contact us.
We will respond within one month, as required by POPIA.

GDPR Data Protection Rights (International Standard Reference)

Even though we are a South African company, we acknowledge global privacy standards. All users are entitled to:

  • The right to access

  • The right to rectification

  • The right to erasure

  • The right to restrict processing

  • The right to object

  • The right to data portability

If you submit a request, we will respond within one month.

Children’s Privacy

We do not knowingly collect personal information from children under 13.
If you believe your child provided such information on our site, contact us immediately. We will remove the information promptly.

Contact Us

If you have questions about this Privacy Policy, your personal information, or POPIA compliance, you may contact us at:

📧 Email: sales@okaysweetheart.co.za
📞 Phone: +27 76 015 9847
📍 Address: Worcester, Western Cape, South Africa